General Conditions of Sale

Any order placed for a product listed in the website's online store requires prior consultation of these general terms and conditions. Consequently, the consumer acknowledges that he or she is fully informed that his or her agreement to the content of these general terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website's online store.

The consumer has the option to save or edit these general conditions, it being specified that both saving and editing this document are his/her sole responsibility. The consumer, prior to ordering, declares that the acquisition of these products is not directly related to his/her professional activity, their acquisition being reserved for his/her personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in reality related to his/her professional activity.

The online store set up by the company within the framework of the website mentions the following information:

• legal notice allowing precise identification of the company
• presentation of the essential characteristics of the goods offered
• indication, in euros, of the price of the goods, as well as, where applicable, delivery costs
• indication of the terms of payment, delivery, or execution
• the validity period of the offer or price

All of this information is presented in French. The consumer declares that he has full legal capacity to enter into these general conditions.

Article 1: Entirety
These general terms and conditions express the entirety of the parties' obligations. In this sense, the consumer is deemed to accept without reservation all the provisions set out in these general terms and conditions. No general or specific conditions appearing in the documents sent or delivered by the consumer may be incorporated into these terms and conditions, if these documents are incompatible with these general terms and conditions.

Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company to the consumer.

Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; the purchase order. In the event of a contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force – duration
These general terms and conditions come into force on the date the purchase order is signed. These general terms and conditions are entered into for the duration necessary to provide the goods and services subscribed to, until the expiry of the guarantees owed by the company.

Article 5: Electronic signature
The consumer's validation of the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation
Contractual information will be confirmed by email at the latest at the time of delivery or, failing that, to the address indicated by the consumer on the order form.

Article 7: Proof of the transaction
The computerized records, stored in the company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Article 8: Product Information
8-a: The company presents on its website the products for sale with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products he wishes to purchase.
8-b: The offers presented by the company are only valid while stocks last.
8-c: The photos and colors shown are for informational purposes only. The company cannot be held responsible for any differences.

Article 9: Price
Prices are indicated in euros and are only valid on the date the consumer sends the order form. They do not include delivery costs, which are charged in addition and indicated before the order is confirmed. Prices include the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the amounts paid be considered as a deposit or down payment.

Article 10: Method of payment
To pay for their order, the consumer has the choice of paying via PayPal or directly by credit card. The consumer guarantees the company that they have the necessary authorizations to use the selected payment method when validating the order form. The company reserves the right to suspend any order processing and any delivery in the event of refusal of authorization of payment by credit card from officially accredited organizations or in the event of non-payment. The company reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is being administered. The company has implemented an order verification procedure intended to ensure that no person uses the bank details of a third party without their knowledge. If necessary, as part of this verification, the customer will be asked to fax the company a copy of an identity document and proof of address. The order will only be validated after receipt and verification by our services of the documents sent.

Article 11: Availability of products
The order will be executed at the latest within 3 days from the day following the day on which the consumer placed his order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or an exchange of the product.

Article 12: Delivery terms
The products are delivered to the address indicated by the consumer on the order form and only in mainland France. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage observed to the carrier, on the delivery slip, as well as to the company, within 7 working days. The consumer may, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Hand delivery is only offered in Paris and its surrounding areas.

12.1 Delivery times
Delivery is made to the address you provided when placing the order. undertakes to deliver to you within a maximum of 30 days from the day following the day on which you sent us your order. Any other delivery time is given for information purposes only; the times indicated on the site are average times usually observed and correspond to order processing times, to which is added the shipping time of the carriers. The seller is authorized to make partial deliveries. Any partial delivery accepted by the buyer is subject to invoicing upon delivery.

12.2 Delay in delivery
In the event of a delivery delay, we advise you to check the status of your order directly online before contacting us, on the carrier's website using the shipping number. We invite you to notify us of any delay of one week compared to the average delivery time observed in order to allow us to start an investigation with the carrier (investigation times can vary from 1 to 3 weeks). If during the investigation period, the product is found, it will be immediately re-routed to your home. If, on the other hand, the product is not found at the end of the investigation period, the carrier considers the package as lost, and we will send you a replacement product, at our expense. If the indicated period is exceeded by more than 7 days, except in cases of force majeure, you have the option of canceling your order and obtaining a refund; you must then send us a registered letter with acknowledgment of receipt within 30 working days from the expected delivery date. By express agreement, in the event of force majeure or events such as lockout, strike, total or partial work stoppage in the seller's factory or at its suppliers, epidemic, war, requisition, fire, flood, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, the seller is released from all liability upon delivery. The seller will keep the buyer informed in a timely manner of the cases and events listed above. In all cases, delivery on time can only take place if the buyer is up to date with its obligations towards the seller, whatever the cause.

12.3: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, setting out said complaints.

12.4: Delivery errors
14-a: The consumer must make any complaint to the company on the day of delivery or at the latest on the first working day following delivery regarding delivery errors and/or non-conformity of the products in nature or quality compared to the information appearing on the order form. Any complaint made after this deadline will be rejected.
14-b: This complaint can be made to the company by making a request on the contact form, specifying the order reference.
14-c: Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company from any liability towards the consumer.
14-d: Upon receipt of the complaint, the company will assign an exchange number for the product(s) concerned and communicate it by email to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
14-e: In the event of an error in delivery or exchange, any product to be exchanged or refunded must be returned to the company in its entirety and in its original packaging, by Colissimo Recommandé, at the customer's expense to the following address:

...

To be accepted, any return must be reported in advance to the company's Customer Service.
Shipping costs are borne by the company, except in the case where it turns out that the returned product does not correspond to the original declaration made by the consumer in the return slip.

Article 13: Product warranty
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. The consumer is expressly informed that the company is not the producer of the products presented on the website.

Article 14: Right of withdrawal
The consumer has 14 working days to return, at his own expense, any products that do not suit him. This period starts from the day the consumer's order is delivered. If this period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. Any return must be reported in advance to the company's Customer Service: – preferably by telephone at 01 84 60 21 53 from Monday to Sunday from 9 a.m. to 7 p.m. specifying the order number. The product must be returned by Colissimo to:

1nfinitx Distribution at Daudin Services

628 Grand d'Or Avenue,

41350 Vineuil

...

The products must not have been unpacked or removed from their box in order for the consumer to benefit from the right of withdrawal.
Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, reshipping will be at the consumer's expense.
If you exercise your right of withdrawal, a technical inspection of the product will be carried out. If you are reimbursed, this will be done via bank transfer.
In the event that the product does not comply with the constraints linked to the mandatory technical verification, the company reserves the right not to accept the subscriber's withdrawal (unpacking, use of the equipment, incomplete package, damaged object).

Article 15: Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. A fortuitous event or force majeure shall be considered to be any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 16: Partial non-validation
If one or more provisions of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 17: Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 18: Title
In the event of any difficulty of interpretation between any of the headings appearing at the head of the clauses, and any of the clauses, the headings shall be declared non-existent.

Article 19: Applicable law
These general terms and conditions are subject to French law. This applies to both substantive and formal rules. In the event of a dispute or complaint, the consumer should first contact the company to seek an amicable solution.

Article 20: Information Technology and Freedoms
The information requested from the consumer is necessary for processing his order and may be communicated to the company's contractual partners involved in the execution of this order. The consumer may write to the company whose contact details are in the confidentiality charter appearing on the website, to oppose such communication, or to exercise his rights of access and rectification with regard to the information concerning him and appearing in the company's files, under the conditions provided for by the law of January 6, 1978.